Terms and Conditions

Returns, Exchanges & Refunds (Change Of Mind)

We want you to love your furniture. If you change your mind, we will offer an exchange for product of equivalent value or a full refund within 5 days from the date of your order, provided that:

  • The product is returned undamaged;
  • The product is in original condition;
  • The product is in original packaging;
  • Proof of purchase (original receipt or invoice) is provided at the time of refund or exchange.

Important Conditions:

  • Delivery charges apply if the product is returned due to change of mind.
  • If a customer cancels their order after stock has been secured or held, a 30% cancellation fee will be deducted from the deposit.
  • Stock availability is subject to change without notice. A Purchase Order and/or deposit is required to secure stock.

International Products - Décor & Crockery

Crockery and décor items are international products. No warranty is provided on these items. Exchange or refund is available within 5 days only. Items must be unused, undamaged, and in original packaging.

Warranty Coverage

Unless otherwise stated:

  • Fabric/Leather: 12 months
  • Structural: 24 months

This warranty is provided in addition to your rights under the Australian Consumer Law (ACL).

What Is Not Considered A Serious Defect

Scuff marks, cushion compression (not structural failure), changes of cushion shape over time, loose or minor fraying stitching, tears to dust covers, and minor cosmetic imperfections.

Warranty Exclusions

Normal wear & tear; physical damage; PVC panels; colour fading; environmental/external damage; misuse or improper care; timber product variations; minor size/weight variations.

Clearance / Display / 'as Is' Items

No warranty is provided on Clearance or Display items sold at reduced prices. Products sold ‘As Is’ with disclosed defects are not covered.

Australian Consumer Law (Acl)

Our goods come with guarantees that cannot be excluded under the ACL. Customers are entitled to replacement, refund or repair rights under Australian law.

Custom Orders, Shipping & Storage Conditions

Customisation orders are final. Changes/cancellations accepted only within 7 days. Estimated shipment for custom/international orders: 16–20 weeks. Pickup/delivery must be arranged within 14 days after arrival in Brisbane.

Delivery, Access & Upstairs Conditions

Furniture access and delivery are the customer’s responsibility. Royal Indian Furniture Pty Ltd will not be responsible if furniture cannot be delivered or assembled due to insufficient doorways, narrow access points, hallways, staircases, lifts, or other access restrictions at the delivery location.

Upstairs Delivery Conditions:

  • Charges for upstairs furniture delivery (if applicable) will be advised at the time of property inspection after assessing access, staircase conditions, and delivery feasibility.
  • Upstairs delivery will only proceed if our team considers it safe and practical.
  • Royal Indian Furniture Pty Ltd will not be responsible for any damages, risks, or issues related to upstairs delivery or installation.